Telbet Privacy Policy — Your data is safe with us

Welcome to Telbet.ws. We — Telbet — operate a trusted online Sports Betting platform for sports fans across Bangladesh. Our Privacy Policy is the key document that explains what information we collect from you, why we collect it, and how we keep it secure.

This Privacy Policy applies to the Telbet website, mobile version, and all associated services. By using Telbet, you confirm that you have read and agreed to this Privacy Policy.

Telbet collects two types of information from you — information you provide directly and information collected automatically.

Information You Provide Directly

When you register with Telbet or use our services, the following information is collected:

Automatically Collected Information

When you use the Telbet website or app, the following information is collected automatically:

• IP Address & Device Type (Mobile/Desktop)
• Browser Type & Operating System
• Pages visited and time spent — session data
• Click Patterns & Navigation History
• Transaction History & Betting Activity
• Login time, date & geographic location

Telbet uses the information collected from you only for specific, legitimate purposes. Our Privacy Policy data usage is strictly limited to the following purposes:

• Account Management: Registration, login, password reset & profile updates.
• Service provided by: Processing bets, deposits, withdrawals, and bonuses.
• Identity Verification: KYC and age verification — in compliance with legal requirements.
• Customer Support: Issue resolution, complaint handling & support.
• Security: Fraud detection, Anti-Money Laundering (AML), and prevention of unauthorized access.
• Improvement: User behavior analysis to improve site experience.
• Notification: Keeping you informed about important updates, promotions, and offers (you may opt out at any time).
• Legal Compliance: Meeting regulatory requirements and fulfilling legal obligations.

Telbet does not generally share your information externally. However, in the limited circumstances below, data may be shared with specific parties:

• Payment Providers: Necessary information is shared with bKash, Nagad, or other payment gateways to process transactions.
• Identity Verification Provider: Licensed third-party providers may be engaged to assist with the KYC process.
• Legal Authorities: Disclosing information under a court order or regulatory authority directive is a legal obligation.
• Cybersecurity: Relevant authorities may be provided with information to prevent fraud or criminal activity.

Third parties with whom data is shared are bound by strict confidentiality agreements, just as we are. They may only use the information received for the specific purpose it was shared.

Telbet uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure the site functions properly. These cannot be disabled.
• Performance Cookies: Used to analyze which pages are most visited and improve the site accordingly.
• Functionality Cookies: Remembers your language preferences and settings.
• Marketing Cookies: Used to show relevant offers. You can turn this off at any time.

Telbet retains your data only for as long as necessary to provide services and meet legal obligations.

• Account Information: For a minimum period both during account activity and after closure of 5 Years — as required by law.
• Transaction Records: In accordance with financial regulatory guidelines 7 Years onwards.
• KYC Documents: After Account Closure 5 Years।
• Session & Log Data: Maximum 12 Months।
• Marketing Consent: Retained until you cancel.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Telbet's Privacy Policy you have the following rights regarding your personal data:

Telbet only 18 years of age or older We do not knowingly collect any information from minors.

• Your date of birth is verified at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• If there is any doubt about a user's age, KYC documents will be requested.

Telbet uses certain third-party services that help improve and secure our platform. These services have their own privacy policies.

• Payment Gateway: bKash, Nagad, Rocket — for transaction processing.
• Analytics Tools: Monitoring site performance and user experience.
• KYC Provider: A licensed agency for identity verification.
• Cloud Storage: Encrypted servers for secure data storage.

Telbet ensures that all third parties comply with our privacy standards. Their privacy policies are reviewed before any agreement is entered into.

Telbet may update this Privacy Policy may be updated. In the event of any changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email for any significant changes.
• A banner notice will be displayed on the site for any major changes.

Continued use of Telbet after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@telbet.ws
• Response Time: Within 72 Hours
• Live Chat: 24/7 Support